At Malik’s Enterprise, we prioritize customer satisfaction and stand behind the quality of our products. If you are unsatisfied with your purchase, we’re here to help with a fair and transparent refund process.

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• The return request must be made within 7 days of receiving the item.
• The item must be unused, unopened, and in its original packaging.
• Items must be accompanied by proof of purchase, such as an invoice or order confirmation.
• Perishable items or food products that have been opened or tampered with are not eligible for a refund.

Non-Refundable Items

We do not offer refunds for the following:

• Opened or consumed food items.
• Products damaged due to customer misuse or improper handling.
• Clearance, promotional, or final-sale items.

Process for Requesting a Refund

To request a refund:

• Contact our support team via WhatsApp or Email within 7 days of delivery.
• Provide your order number, a description of the issue, and photos if the item is damaged or incorrect.
• Our team will review the request and respond within 48 hours.

Refund Approval & Processing

• Once your return is approved and received, we will initiate the refund to your original payment method.
• Refunds are usually processed within 5–7 business days, depending on your bank or payment provider.
• If a return is not approved, the item will be shipped back to you at your own cost.

Damaged or Wrong Items

If you received a damaged or incorrect item, please notify us immediately. We will:

• Offer a replacement at no extra cost, or
• Process a full refund, depending on your preference.